Refund & Returns Policy

We want you to love what you buy from us. If something isn’t right, contact us, and we’ll sort it out together.

Nothing in this policy limits your rights under the Australian Consumer Law.

Change of mind

Changed your mind? You can return an item within 14 days of delivery if it is unopened and in its original sealed packaging: unused, not assembled or installed, with the packaging intact.

  • Contact us first to get a Return Authorisation (R/A) number. Please don’t send anything back without one
  • Return postage is at your cost, and the original delivery charge isn’t refundable
  • Opened or used items can’t be returned for change of mind. Once electronics are opened, we can no longer sell them as new

Arcade machines

Our arcade machines are built to order. Each one is wrapped in soft foam, sealed in tight plastic and packed in a crate. Once the machine is unpacked, it can’t be repacked as supplied, so we can’t accept arcade machines back for change of mind.

If you’re unsure about size, features or game compatibility, please ask us before you order. We’re happy to help you choose the right machine.

If you cancel after paying a deposit, we may charge for the work, materials and parts already used or bought for your build, depending on how far along it is.

Damaged or missing items on delivery

Please check your order as soon as it arrives. If anything is damaged or missing, please tell us within 2 days of delivery so we can lodge a claim with the freight company. Please send:

  • photos of the item, the damage, the packaging, and the shipping label
  • your order number


Keep the item and all packaging until we’ve resolved the claim. We’ll then arrange whatever is needed: replacement parts, a repair or a replacement.

Faulty items

Faulty items are always covered under the Australian Consumer Law, whether opened or not.

  • Contact us through our contact form with your order number and a description of the problem.
  • We’ll often troubleshoot with you remotely first. That way, we can fix many issues quickly
  • If the item needs to come back, we’ll give you an R/A number and our returns address. In most cases, we cover the postage back to you
  • We’ll test the item when it arrives. If it’s faulty, we’ll repair it, send replacement parts, or replace it with the same product.
    Please return items with their original packaging and accessories where possible

Refunds

Once your return arrives and passes inspection, we’ll refund you to your original payment method. Please allow at least 5 business days for the refund to be processed. Your bank may take a little longer to show it.

Returns without an R/A number

Items sent without a Return Authorisation number may be refused or returned to you at your cost.